Privacy Policy — vsa789

1 Introduction

vsa789 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use the vsa789 website and its associated services. This Privacy Policy sets out in clear and transparent terms the personal information we collect from you, the purposes for which we use it, the conditions under which we may share it with third parties, and the rights you hold with respect to your own data.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the vsa789 platform generally. Together, these documents form the complete contractual and regulatory framework governing your relationship with vsa789. Where any conflict arises between this Privacy Policy and the Terms & Conditions in relation to a data privacy matter, this Privacy Policy shall take precedence.

The effective date of this Privacy Policy is 1 January 2026. Any material changes to this policy will be communicated to registered members by email and by a notice posted on the platform before taking effect. Your continued use of the vsa789 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised version.

2 Personal Data We Collect

vsa789 collects personal data across several categories depending on the nature of your interaction with the platform. The categories of data we collect are as follows:

2.1 Identity & Registration Data

When you create a vsa789 account, we collect your full legal name, date of birth, gender (where provided), username, and a copy of any identity verification document you submit as part of our Know Your Customer (KYC) process. Accepted KYC documents include a valid National Identity Card (NID), passport, or other government-issued photographic identification.

2.2 Contact Data

We collect your email address, mobile phone number, and residential address. These details are used to communicate with you about your account, to deliver account notifications, and to process withdrawals and verification requests.

2.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, bets, and game transactions associated with your vsa789 account, including the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank), transaction amounts in Bangladeshi Taka (৳ BDT), transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment credentials are handled by our third-party payment processors.

2.4 Technical & Usage Data

We automatically collect certain technical data when you access the vsa789 platform, including your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, features used, and referring URL. This data is used to ensure the platform functions correctly and to identify and prevent fraudulent or suspicious activity.

2.5 Communications Data

If you contact our customer support team, we retain a record of your communications, including the content of any messages sent via email or in-platform chat, together with the date, time, and subject matter of each interaction. This data is retained for quality assurance, dispute resolution, and compliance purposes.

2.6 Responsible Gaming Data

Where you make use of any responsible gaming tool available on the platform — including deposit limits, loss limits, session reminders, cool-off periods, or self-exclusion — vsa789 records the settings you have applied. This data is used solely to enforce your chosen restrictions and is not used for marketing or profiling purposes.

3 How We Collect Your Data

vsa789 collects personal data through the following channels:

• Direct provision: Data you provide to us when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automated collection: Technical and usage data collected automatically through cookies, web server logs, and similar tracking technologies when you visit or interact with the vsa789 website. See Section 7 for full details of our cookie usage.
• Third-party payment providers: Transaction confirmation data received from payment processors including bKash, Nagad, Rocket, Upay, and card scheme operators when you make a deposit or request a withdrawal.
• Identity verification services: Where we use a third-party KYC verification service to confirm the authenticity of documents you submit, that service may return verification results and risk signals to vsa789 as part of the verification process.
• Fraud prevention services: We may receive data about known fraudulent patterns or flagged payment methods from third-party fraud prevention services that we engage to protect the integrity of the platform.

4 How We Use Your Personal Data

vsa789 uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your vsa789 member account, including processing your registration, verifying your identity, and managing your account settings.
• Service delivery: To enable you to place bets, play casino games, make deposits and withdrawals, claim bonuses, and access all features of the vsa789 platform.
• Identity verification (KYC): To verify that you meet the eligibility criteria set out in our Terms & Conditions, including confirming that you are at least 18 years of age and that the payment methods linked to your account are in your name.
• Transaction processing: To process and record all financial transactions on your account, including deposits, withdrawals, bonus credits, bet settlements, and adjustments.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance with your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the platform.
• Responsible gaming enforcement: To apply and enforce any deposit limits, loss limits, session reminders, cool-off periods, or self-exclusion settings you have activated on your account.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the functionality, usability, and content of the vsa789 platform.
• Communications: To send you account-related notifications, security alerts, transaction confirmations, and, where you have opted in, promotional communications about bonuses and offers available on vsa789.
• Legal compliance: To fulfil any legal obligations applicable to the vsa789 platform, including responding to lawful requests from regulatory or law enforcement authorities.

5 Legal Basis for Processing

vsa789 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and vsa789, including account registration, identity verification, transaction processing, game delivery, and customer support.
• Legitimate interests: Processing carried out in pursuit of vsa789's legitimate business interests — such as fraud detection, platform security, responsible gaming monitoring, and analytics — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications and the use of non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.
• Legal obligation: Processing necessary to comply with a legal obligation applicable to vsa789, including responding to lawful information requests from law enforcement or regulatory authorities, and fulfilling anti-money laundering and counter-terrorism financing obligations.

6 Sharing Your Personal Data

vsa789 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data with third parties only in the following circumstances:

6.1 Payment Processors

Your financial transaction data is shared with the relevant payment service providers — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank — to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security frameworks.

6.2 Identity Verification Providers

Where we engage a third-party KYC verification service to confirm the authenticity of identity documents you submit, your identity data is shared with that provider solely for the purpose of verification. The provider is bound by strict confidentiality obligations and data processing agreements with vsa789.

6.3 Game Studio Partners

The games available on the vsa789 platform are provided under licence from certified third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These studios may receive anonymised or pseudonymised session and game data for the purpose of game integrity monitoring and technical support. They do not receive your full personal profile.

6.4 Fraud Prevention and Security Services

We may share data with third-party fraud prevention services to verify transaction integrity, identify multi-accounting, and detect other prohibited conduct. Any data shared for this purpose is subject to binding data processing agreements.

6.5 Legal and Regulatory Disclosure

vsa789 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised public authorities where required to do so by applicable law, court order, or regulatory direction. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will, where legally permitted, notify you of the disclosure.

7 Cookies & Tracking Technologies

vsa789 uses cookies and similar tracking technologies on its website. Cookies are small text files placed on your device by your browser when you visit a website. They allow the website to recognise your device across sessions and to store certain preferences or state information. vsa789 uses the following categories of cookies:

7.1 Strictly Necessary Cookies

These cookies are essential for the vsa789 platform to function. They enable core features such as session management, user authentication, security controls, and load balancing. Strictly necessary cookies cannot be disabled without significantly impairing your ability to use the platform.

7.2 Functional Cookies

Functional cookies allow vsa789 to remember your preferences and settings, such as your language preference, game lobby view, and notification settings. These cookies improve your experience by reducing the need to reconfigure preferences on each visit.

7.3 Analytical Cookies

vsa789 uses analytical cookies to collect aggregated, anonymised data about how users interact with the platform. This data helps us understand which features are used most frequently, identify technical errors, and improve the overall user experience. We use this data internally; we do not share raw analytical data with third-party advertising networks.

7.4 Cookies We Do Not Use

vsa789 does not use third-party advertising cookies, retargeting cookies, or social media tracking pixels. We do not profile your behaviour across other websites for advertising purposes.

7.5 Managing Cookies

You can control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of the vsa789 platform. For full instructions on managing cookies in your browser, consult your browser's help documentation.

8 Data Security

vsa789 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption: All data transmitted between your device and the vsa789 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encryption at rest: Sensitive personal data stored on vsa789's servers is encrypted at rest using strong encryption algorithms.
• Access controls: Access to personal data held by vsa789 is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement may access member data, and all access is logged and monitored.
• Secure payment processing: Financial transaction data is handled by PCI-DSS compliant payment processors. vsa789 does not store full card numbers, CVV codes, or mobile banking PINs on its own servers.
• Regular security assessments: vsa789 conducts periodic reviews of its security infrastructure and data handling practices to identify and address vulnerabilities.

Despite these measures, no online platform can guarantee absolute security against all threats. In the event of a data breach that poses a significant risk to your rights and freedoms, vsa789 will notify affected members and relevant authorities in accordance with applicable data breach notification obligations.

9 Data Retention

vsa789 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active account data: Personal data associated with an active vsa789 account is retained for the duration of your membership and for a period thereafter as required by our legal obligations.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum period in accordance with anti-money laundering and financial record-keeping requirements.
• KYC documentation: Identity verification documents submitted as part of the KYC process are retained for the period required by applicable regulatory standards, typically five years from the date of submission or the date of account closure, whichever is later.
• Communications data: Records of customer support communications are retained for a period sufficient to resolve any open dispute or complaint, and for a reasonable period thereafter for quality assurance and compliance purposes.
• Closed accounts: Upon account closure, vsa789 will delete or anonymise personal data that is no longer required, subject to any overriding retention obligations. Certain data may be retained in anonymised form for analytical purposes after the deletion of personally identifiable information.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data vsa789 holds about you:

• Right of access: You have the right to request a copy of the personal data that vsa789 holds about you, together with information about how that data is used and with whom it is shared.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you. You may update certain account details directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to exceptions, including where retention is required for legal compliance, fraud prevention, or dispute resolution purposes.
• Right to restriction: You have the right to request that vsa789 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you prefer restriction to deletion.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. vsa789 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To exercise any of the rights listed above, please contact our support team at support@vsa789.net. We will respond to your request within a reasonable timeframe and in any event within 30 days of receipt. We may need to verify your identity before we can action your request.

11 Children's Privacy

The vsa789 platform is strictly intended for adults aged 18 and above. vsa789 does not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and you believe that your child has registered an account or provided personal data to vsa789 without your consent, please contact us at support@vsa789.net immediately. We take the protection of minors very seriously and will act promptly upon receipt of any such report.

12 International Data Transfers

vsa789 is an offshore platform. This means that your personal data may be transferred to, stored in, and processed in countries outside Bangladesh. In particular, data may be processed in the jurisdiction in which vsa789 is incorporated, as well as in the jurisdictions where our payment processors, KYC providers, and game studio partners operate.

Where personal data is transferred internationally, vsa789 takes steps to ensure that an adequate level of protection is provided. This may include entering into data processing agreements with service providers that incorporate appropriate data transfer safeguards, or relying on other recognised transfer mechanisms as applicable in the relevant jurisdiction.

By registering an account on vsa789 and providing your personal data, you acknowledge that your data may be transferred internationally as described in this section.

13 Updates to This Privacy Policy

vsa789 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will notify registered members by email and by posting a prominent notice on the vsa789 platform prior to the changes taking effect. The updated Privacy Policy will display a revised effective date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how vsa789 is protecting your personal data. Your continued use of the vsa789 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any update to this policy, you may request account closure in accordance with the Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way vsa789 handles your personal data, please contact our support team using the details below. Our team is available 24 hours a day, 7 days a week to assist you.

Email: support@vsa789.net

Please note: this email address is provided as plain text for reference purposes only. To contact support, please type the address above directly into your email client, or use the in-platform messaging or live chat function available within your vsa789 account.